Dolphin

IBM Connect Day 0: The Community One

Saturday at IBM Connect.  It’s all about the people, man…

The conference proper starts on Sunday, but there is no doubt that Saturday is one of the key days of the week for me, and the reason why I fly out on Friday (and thanks for allowing me do that, Philippa!).  From soccer to Mai Tais, to BALD and the ESPN party, it’s a day that revolves around meeting, greeting, reminiscing, remembering, laughing and hugging.  In short it’s what makes this less a business conference and more an annual reunion for so many.

I was recently asked to list out my main ‘support network’ for an application process, and rather than being a bunch of folks that live in my neighbourhood, town or even country, most of those named were amazing friends that I see at most once or twice a year and usually on the Boardwalk at IBM Connect.  This is family, friends and work all wrapped up into one great big melting pot.  From the inevitable hug from the yellow-clad Mat Newman, to the gentle ribbing from Darren Duke, to dinner with Michael Sampson, to… well, there are too many such interactions to mention here.  I regularly get asked why Connect is a must-not-miss event, and whilst the sessions, showcase, meetings, networking and so on all play a part, the Saturday gatherings are so much more.

It was darn good to see everyone, and to be back here at the Dolphin.  I’ve missed the place.

Dolphin

niklas.pngBefore I wrap up, I wanted to say a well deserved ‘congrulations’ to Niklas Heidloff, who was named as the Penumbra Group’s Prism award winner for this year.  Always given to an IBMer that has gone ‘beyond the call of duty’ to help business partners and the community generally, the Prism award list over the years has told the story of those that have broken out of the lawyer-constrained corporation that IBM can occasionally be, to be a colleague, an advocate and a friend to those on the outside.  Over many years, I can heartily say that Niklas has been all of those and more.  I’d say without him, we’d be unlikely to still have OpenNTF, and probably would not be seeing the surge toward considering Connections as an app dev platform.

Well done Niklas, and thank you!

PignWhistle on 2nd, NYC

LotusBeers / IBMSocialBeerz – NYC, Wednesday 10th April

Humans of New York, I am scheduled to be in town next week for SugarCon 2013 and for a visit to a long-term customer in Midtown.

PignWhistle on 2nd, NYC

Therefore, good friend Victor Toal and I thought it was high time for another NYC LotusBeers session.  The plan is to meet at 8pm on Wednesday, 10th April at The Pig ‘n’ Whistle on 2nd.  All are welcome!

Let us know if you can make it via email, DM or by leaving a comment.  Hope to see you there!

P.S. Given the re-branding effort, I wonder if these sessions should become known as IBMSocialBeerz? 😉

Make your mind up… (Community platforms)

I appreciate the willingness of so many IBMers to be social and collaborate with those outside the organisation.

I love the way that they will go beyond the call of duty and step in to help with issues or discussions. 

I adore that so many are willing to find information and share it privately or publicly via social tools and IBM cloud platforms.

But…

I just wish that there was one network that all IBMers (or at least all ICS staff) used rather than a combination of:

  • Greenhouse
  • Smart Cloud Engage (formerly LotusLive)
  • developerWorks
  • ibm.com

Connections is an awesome platform when used properly – and that typically means one instance for an entire organisation or community. 

I would love to see IBM pick one platform (my preference would be to use the Connections instance on ibm.com) as the place to collaborate with the ICS community (partners, customers, press, analysts – everyone), make sure it is running the latest, greatest version of Connections, and then stick with it!

Do you agree?  If so, which platform would you pick?  Please leave a comment!

IBM Collaboration Solutions Community Webcast

If you don’t take part in the monthly IBM Collaboration Solutions monthly community webcasts then you are really missing out.  Run by the wonderful Joyce Davis, they’re great opportunities to catch up the latest news regarding ICS/Lotus products, to hear from those active in the community and to have an opportunity to feed back on your own opinions and views.

This month’s webcast featured IBM Champion Simon Vaughan from Cardiff University, Baan Slavens from IBM and Eric Otchet presenting on Lotus Notes Traveler 8.5.3 Upgrade Pack 1:

http://www.youtube.com/watch?v=1aVCI9fJt60

Make sure you register for August’s meeting!  All the details are shared on the IBM Social Business blog.

Growing the IBM Connections community

We’d been having a few debates online over the past few months about how to grow the IBM Connections community.

It’s already pretty strong, and has definitely grown in size as new versions of the technology have been shipped by IBM – the number of practitioners working with Connections 3.0.1 is a world away from those that were around with Connections 2.0 for example.  However, there’s definitely room for improvement!

So if you’re interested in Connections, here’s some things you can do to get involved:

  • Read PlanetLotus regularly as there’s lots of great blog posts about IBM Connections.  A search for ‘Connections’yields a tonne of posts.
  • If you’re working with Connections yourself, even if it is just learning about the technology, post about IBM Connections on your own blog.  You can bet that if you are struggling with some fundamental concern or issue, there will be others that are in the same boat!
  • Comment on blogs you read, join the conversation! I know from personal experience that just a quick comment saying ‘Your post has really helped me, thank you.’ means a great deal.
  • If you’re of a technical bent, take part in the IBM Forum for Connections.  If you can, answer other posts (even if it’s just to say that you have seen the same issue).  If not, just make sure that you post your own problems as it all adds to the knowledge base for others.
  • Join the LinkedIn group for IBM Connections.  This 1,700 strong community is fantastic whatever your background as there is a mix of technical and business-led discussions, as well as polls and lots of shared news and announcements.  There are even job postings on occasion!  Of course LinkedIn proves a great way to meet with ‘non-community’ folks as many will be present on LinkedIn even if they have never read a blog post or been to a LUG, so please do make sue you are involved in this group.
  • Attend a LUG or an IBM event such as Lotusphere or the Social Business Roadshows.  There is nothing as invigorating as meeting other impassioned individuals face-to-face!  User groups are a great way to meet some of the key Connections advocates from inside and outside of IBM, and usually have at least a few Connections-focused sessions to aid your understanding of the product.  Possibly even better, there is the Social Connections user group which meets every six months and is 100% focused on IBM Connections content.  The next event is in Dublin in June, with future events planned for the Netherlands and the USA.
  • Join the IBM Connections community Skype chat. Many of the other forums and discussion spaces work on an asynchronous basis – ask a question and wait a few hours (or possibly a few days) for a response.  The Connections Skype chat brings a community of Connections specialists to your fingertips.  Ask howto questions, clarify your thinking on a new customisation, ask for advice on adoption, even paste your log file snippets when dealing with a tricky issue!  If you’d like to be involved, just contact one of the current members and ask to be added – you canemail me if in any doubt!
  • Join the IBM Connections Users community on the Greenhouse, discuss Connections with other users and raise your suggestions for enhancements using the Ideation Blog feature!
  • If you have development-related questions around IBM Connections, raise them on StackOverflow – a terrific way to reach beyond the typical IBM/Lotus developer community.

I’m sure there are plenty more, but that’s a good start!

One of the topics that is being discussed is to have a common hashtag that we use for all Connections-related content to make it easier to find on social media like Twitter and LinkedIn, as well as in Google Searches and on sites such as StackOverflow.  The hashtag needs to be instantly recognisable but also short.  It is also suggested that we have two, one for general Connections content, and one for specific development-related information – think the equivalent of  #domino and #xpages.  We’ve had a few suggestions as to what might work, and have opened a poll in the LinkedIn group:

What hashtags should we use on Twitter and in blog posts for IBM Connections (in general) and for IBM Connections Development?

  • #ibmconnections & #ibmconnectionsdev
  • #ibmcon & #ibmcondev
  • #ibmcnx & #ibmcnxdev
  • #connections & #connectionsdev
  • Something else

We’d love as much feedback as we can get so that we can make the right decision on this and that it really is a community decision.  Please do take the time to vote!

In closing, there is already a fantastic Connections community out there.  Sure it isn’t as big as the Notes/Domino one right now, but it is active, energetic and growing fast.  If you’re interested in Connections and Social Business in general, there is no time like the present.  Get stuck in, and you are sure to recoup far more than you yourself put in.  After all, that’s the whole point of Social, right?! 😉

[Originally posted on The Connections Blog where there were 37 comments]

The rise of the Community Manager and the Collaboration Garden: an IBM Social Business Briefing

For our third IBM Social Business Briefing (aka Wicked Wednesdays) on 25th April at Royal Exchange in London, we felt the time was right to move the discourse from thought leadership and education to a more practical footing.

Of course, we still leveraged the superb network of independent thought leaders who we are lucky to have at our events BUT at this latest event we changed / evolved the format.

On this occasion I framed the discussion on the emerging role of the Community Manager (seen by some as the ‘rock star of the Enterprise’) and then actually used a collaboration platform to discuss, collaborate and innovate around the chosen topic.

The objective or rather the output of the debate was not simply to gain a better understanding of this subject (the fastest growing job role in Social Business) but also to create a job description for the role of Community Manager which could then be downloaded and iterated by users.

To help us achieve this we introduced attendees to the Collaboration Garden – a place where the Wicked Wednesday discussion and collaboration goes on in and around the physical events.

Once inside the Garden, users could not only record their opinions and raise questions but they could also examine (through the software) the potential responsibilities and attendant tools on hand to assist a Community Manager with user adoption – e.g. gamification and social media feeds.

The overall sentiment was that this was our best Wicked Wednesday to date and pointed the way forward for future events.  Weaving the use of the collaboration platform into the discussion from the start had a number of important effects:

  • It forced us all ‘to drink our own champagne
  • Individuals contributed to the Garden on-premise and remotely (including from Spain and Ireland)
  • It highlighted how much was lost when we simply spoke and did not record
  • Live collaboration in the platform allowed for multi-threaded conversations which themselves were profoundly different to normal conversation
  • Those who were not familiar with a social collaboration platform experienced it in a way that was far more refreshing and natural then the traditional demo mode

Wicked Wednesdays are all about sharing and collaborating with those who attend the latest trends, twists and turns in the Social Business journey. We take risks at this event; we have to in order to keep things fresh and real.  So it was particularly gratifying to hear that the new format was warmly welcomed by those involved.

We are planning our next Wicked Wednesday/Social Business Briefing to take place in June and in keeping with our need to innovate we are experimenting with moving the venue from the Royal Exchange to a comfortable, friendly, coffee shop in the city which should be fun.

For more information, feel free to contact us directly.

An issue with custom themes and communities

I have had a PMR open for some time relating to a bit of a known issue with Custom themes and Connections communities.

There was an issue where you would create a custom theme :

commTheme1

In my case I also customised the coloured community themes also:

commTheme2

When clicking on forums, blogs etc the theme was stripped out displaying:

commTheme3

It appears there was a step missing from the wiki!!

http://www-10.lotus.com/ldd/lcwiki.nsf/dx/Defining_a_community_theme_ic301

Step 1.dd. Remove the file theme.css from the corporateTheme directory

In my case I had based my custom theme on the default theme and had used it as the default Community theme (which has no theme.css), so all communities with the default theme appeared correctly.

BUT, I had also lightly customised the coloured community themes – removing (or renaming) the theme.css from each coloured theme has resolved the issue.

Thank you mr Kieran Reid for investigating and confirming this was the issue.

[Originally posted on The Connections Blog by Sharon Bellamy where it had no comments]

“Today we sold…” Please don’t do it!

Folks, whilst I admire your efforts to prove that Lotus software is still being purchased by customers, please can you consider refraining from phrasing your posts as “selling” Lotus?

This falls into a trap that Lotus sales folks often slide into – focusing on the license sale, not the value delivered by your solutions.

What is interesting is that customers are choosing to “purchase” solutions based on Lotus technology.  Talk about the value that they’re gaining from your work, the innovative technical and business solutions you’re building, and the way in which Lotus technologies are benefiting their business.

In the long run, this is a much more strategic approach and one that will benefit the whole community long-term rather than a very short-term burst of posts that people soon ignore.

[Just my 2 British pence, as ever…]

Image:Lotus Technical Information and Education Community webcast - June 23rd

Lotus Technical Information and Education Community webcast – June 23rd

We at Collaboration Matters are delighted to be part of the Lotus Technical Information and Education Community, and to act as Community Advocates, encouraging others to participate in the Lotus community and to create shared content.

To that end, I’d like to bring your attention to the next community webcasts, taking place on 23rd June at 10AM ET/3PM UK and 8PM ET/1AM UK.  I will be participating in the call and will be sharing my story with the community.

If you’d like to join, add it to your calendar today. Details are below the fold:

Image:Lotus Technical Information and Education Community webcast - June 23rd

Image:Lotus Technical Information and Education Community webcast - June 23rd
Dear Community Member:

Join our June Lotus Technical Information and Education community meeting!  

Meeting Agenda

  • Community updates – hear the latest community news
  • Member spotlights – two contributors share their stories
  • Special Topics:
    • IBM Press – learn how to become an IBM Press author
    • IBM Custom Content Assembler demonstration – see a new tool that
      allows you to assemble only the technical content YOU want to see!

For more information about our community, visit our blog, Facebook page,
community page
in Lotus Greenhouse, or Twitter page.  Audio replays are made
available following each meeting.

Web Conference Information (URL same for both calls):

Phone Conference Information:

June 23rd 10:00 AM EASTERN TIME

  • Toll Free  – 888-989-8136
  • Toll – 517-308-9477
  • Verbal passcode: Kickoff
June 23rd 8:00 PM EASTERN TIME

  • Toll Free – 888-989-8136
    • Toll – 517-308-9477
    • Verbal Passcode: Kickoff
  • Global access for both meeting times:

    Toll

    Toll Free

    ARGENTINA          

                 

                           

    0800-777-0466

    AUSTRALIA          

    ADELAIDE:      

    61-8-8121-4872          

    1-800-098-380

    AUSTRALIA          

    BRISBANE:      

    61-7-3102-0974          

    1-800-098-380

    AUSTRALIA          

    CANBERRA:      

    61-2-6100-1974          

    1-800-098-380

    AUSTRALIA          

    MELBOURNE:    

    61-3-9010-7743          

    1-800-098-380

    AUSTRALIA          

    PERTH:        

    61-8-9467-5253          

    1-800-098-380

    AUSTRALIA          

    SYDNEY:        

    61-2-8211-1392          

    1-800-098-380

    AUSTRIA            

                 

    43-1-92-86-508          

    0800-677-286

    BELGIUM            

                 

    32-2-400-1325            

    0800-4-9718

    BRAZIL              

                 

                           

    0800-8911991

    CHILE              

                 

                           

    1230-020-0323

    CHINA*              

                 

    86-400-810-4771          

    10800-712-1296

                       

                 

                           

    10800-120-1296

    COLOMBIA            

                 

                           

    01800-9-156436

    CZECH REPUBLIC      

                 

    420-2-25-98-56-56        

    800-700-224

    DENMARK            

                 

    45-7014-0274            

    8088-5430

    ESTONIA            

                 

                           

    800-011-1131

    FINLAND            

    Land Line:    

    106-33-198              

    0-800-1-12828

    FINLAND            

    Mobile:        

    09-106-33-198            

    0-800-1-12828

    FRANCE              

    LYON:          

    33-4-26-69-12-89        

    080-510-0983

    FRANCE              

    MARSEILLE:    

    33-4-86-06-00-89        

    080-510-0983

    FRANCE              

    PARIS:        

    33-1-70-70-84-55        

    080-510-0983

    GERMANY            

                 

    49-69-2222-3467          

    0800-101-7055

    GREECE              

                 

    30-80-1-100-0671        

    00800-12-6809

    HONG KONG          

                 

    852-3001-3838            

    800-908-208

    HUNGARY            

                 

                           

    06-800-17568

    INDIA              

                 

                           

    000-800-852-1228

    INDONESIA          

                 

                           

    001-803-011-3651

    IRELAND            

                 

    353-1-247-5393          

    1800-932-053

    ISRAEL              

                 

                           

    1-80-9214710

    ITALY              

                 

    39-02-3604-7039          

    800-906-460

    JAPAN              

    OSAKA:        

    81-6-7739-4773          

    0034-800-400651

    JAPAN              

    TOKYO:        

    81-3-5539-5160          

    0034-800-400651

    LATVIA              

                 

                           

    8000-2927

    LUXEMBOURG          

                 

    352-27-000-1349          

    MALAYSIA            

                 

                           

    1-800-81-2060

    MEXICO              

                 

                           

    001-866-839-3438

    NETHERLANDS        

                 

    31-20-717-6857          

    0800-343-4364

    NEW ZEALAND        

                 

    64-9-970-4656            

    0800-441-333

    NORWAY              

                 

    47-21-59-00-47          

    800-11118

    PANAMA              

                 

                           

    011-001-800-5072132

    PERU                

                 

                           

    0800-53716

    PHILIPPINES        

                 

    63-2-858-3737            

    POLAND              

                 

                           

    00-800-1211774

    PORTUGAL            

                 

                           

    8008-60134

    RUSSIA              

                 

                           

    8-10-8002-0074011

    SINGAPORE          

                 

    65-6883-9204            

    800-120-4247

    SLOVAK REPUBLIC    

                 

    421-2-322-422-29        

    SOUTH AFRICA        

                 

                           

    080-09-92283

    SOUTH KOREA        

                 

    82-2-6744-1058          

    00798-14800-6607

    SPAIN              

                 

    34-91-414-00-91          

    800-099-387

    SWEDEN              

                 

    46-8-505-98-263          

    0200-893-409

    SWITZERLAND        

                 

    41-44-580-3896          

    0800-001-214

    TAIWAN              

                 

    886-2-2795-7354          

    00801-137-661

    THAILAND            

                 

                           

    001-800-1206-65426

    UNITED KINGDOM      

    BIRMINGHAM:    

    44-121-210-9029          

    0800-279-9630

    UNITED KINGDOM      

    GLASGOW:      

    44-141-202-3229          

    0800-279-9630

    UNITED KINGDOM      

    LEEDS:        

    44-113-301-2129          

    0800-279-9630

    UNITED KINGDOM      

    LONDON:        

    44-20-7108-6390          

    0800-279-9630

    UNITED KINGDOM      

    MANCHESTER:    

    44-161-601-1429          

    0800-279-9630

    URUGUAY            

                 

                           

    000-413-598-3416

    VENEZUELA          

                 

                           

    0800-1-00-3211
    Image:Lotus Technical Information and Education Community webcast - June 23rd

    Web 2.0 Expo Europe 2008

    Community Lounge


    Web 2.0 Expo Europe 2008

    The organisers of the Web2.0 Expo event coming up soon in Berlin have just announced that they are making a lounge available for community events:

    Community Lounge

    Web 2.0 Expo Europe is the gathering place for the European community and beyond to come together and discuss what’s happening, and what’s about to happen, on the Web and in our community. In that spirit, we offer you our Community Lounge – a place to hang out, network and hold meetings.

    Offerings:

      * Wireless available in the room
      * Conference style seating for up to 30 people

      * Cafe style workspace seating

      * Power for up to 15 laptops (first come, first serve)

    I think this is a great idea for both this conference and for others we attend (hint, hint!)…