Lotus Symphony “Elite Support” announced

Since Lotus Symphony 1.0 was released last week, IBM now is offering formal support options for the product:

IBM Elite Support for IBM Lotus Symphony 1.0

Overview

IBM Elite Support for IBM Lotus Symphony 1.0, a support-only offering, delivers remote technical support. You can purchase this optional support via an annual subscription through Passport Advantage or Passport Advantage Express.

The three core applications making up IBM Lotus Symphony – Lotus Symphony Documents, Lotus Symphony Spreadsheets, and Lotus Symphony Presentations – are designed to handle most office productivity tasks that workers typically perform. Lotus Symphony applications support the Open Document Format (ODF) standard, which helps free users from proprietary file formats and expensive software licensing and upgrade agreements.

IBM Lotus Symphony gives users the freedom to create and share information, as well as assemble composite applications that link to business processes. Companies can integrate IBM Lotus Symphony tools into their custom applications and easily connect to a myriad of data sources to create composite applications. These rich applications enable users to work in a single view, and present data from multiple sources instantly.

IBM Lotus Symphony is a suite of office productivity tools that can be downloaded, installed, and used at no charge.


At a glance

IBM Elite Support for IBM Lotus Symphony 1.0 delivers the following benefits:

  • Consistent level of support: IBM Elite Support for Lotus Symphony provides a level of support consistent with that used by other staffs equipped with IBM products including phone support and electronic support.
  • Direct response to the customer: An IBM support technician will respond within two business hours.
  • Unlimited support: There is no limit to the number of technical support incidents you can report through remote assistance.

Planned availability dates:

June 3, 2008 (IBM Elite Support)

More details available in the announcement letter.Please note. This is just for the standalone Symphony product. Support for the Symphony editors in Lotus Notes will be covered by your existing Notes support entitlement.

Stuart McIntyre is a Senior Strategist at Fostering Community Limited. He curates a number of product-focused news sites, is a lapsed podcaster, founded the Social Connections user group and regularly speaks at conferences and events. This blog represents his own slightly-eccentric and usually-controversial opinions!