A fascinating article by Bill Higgins, the IBM Distinguished Engineer that lead a major project to revolutionise the company’s approach to product development.
The Community Roundtable’s ‘State of Community Management’ annual analysis of online communities is one of the resources that I use almost every day in my role as a digital strategist.
The CDO role is changing dramatically. Here are the skills today’s world demands…
The State of Community Management 2016 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities from organizations large and small, which span a range of use cases, sectors and industries. Every year we continue to build upon the past research and explore more deeply topics […]
Great post on the disambiguity blog from Leisa Reichelt, detailing how new Web2.0 style tools (including Twitter, Jaiku, Facebook, Skype etc.) are increasing the levels of “Ambient Intimacy” that we share with friends and colleagues