A fix for the Chrome header issue

Stuart blogged back in January about a known issue with downloading files from the files application using Chrome.

Connections Chrome issue

IBM do not officially support Chrome with Connections 3.0.1 – but our good friend & IBM Champion Sjaak Ursinus has devised a work around.

Header edit Content-Disposition ^(.*)creation-date=(.*);smodification-date=(.*);$ “$1creation-date=”$2″; modification-date=”$3″;”

ensure the mod_header module is uncommented httpd.conf

save and close the file.

Restart the HTTP server to pick up the change

Sjaak’s full explanation can be found on the Connections Forum.

[Originally posted on The Connections Blog by Sharon Bellamy where it had 16 comments]

An issue with custom themes and communities

I have had a PMR open for some time relating to a bit of a known issue with Custom themes and Connections communities.

There was an issue where you would create a custom theme :

commTheme1

In my case I also customised the coloured community themes also:

commTheme2

When clicking on forums, blogs etc the theme was stripped out displaying:

commTheme3

It appears there was a step missing from the wiki!!

http://www-10.lotus.com/ldd/lcwiki.nsf/dx/Defining_a_community_theme_ic301

Step 1.dd. Remove the file theme.css from the corporateTheme directory

In my case I had based my custom theme on the default theme and had used it as the default Community theme (which has no theme.css), so all communities with the default theme appeared correctly.

BUT, I had also lightly customised the coloured community themes – removing (or renaming) the theme.css from each coloured theme has resolved the issue.

Thank you mr Kieran Reid for investigating and confirming this was the issue.

[Originally posted on The Connections Blog by Sharon Bellamy where it had no comments]

Issue with Connections media widget timing out

Whilst building a new Connections environment for a customer we noticed a strange issue when uploading large files to the media gallery.

Connections media gallery timeout
Initially I thought it was related to the size of the file, but the same file will upload to the Connections files application without issue. There is very little errors in the SystemOut.log for the Connections server, so I was baffled.

A PMR was opened and the very helpful Mr Dave McCarthy was the PMR owner and we then started on our investigation. During the testing I noticed that the uploads appeared to timeout after 20 mins, exactly 20 mins. After some experimenting on 4 different Connections systems, it was confirmed that it was a timeout, regardless of the file policy or file library size. So not many people are on a internet connection that may take 20 mins to upload a video, but we know it is an issue as the customer I was building the system for confirmed this.

After much digging through existing PMRs Dave was stumped, so the PMR was passed up the chain to the development team. Who confirmed very quickly that their is a setting in the config.js which is buried in the news ear file which has a time out set to 1200 sec (20 minutes)!! Change this setting and as if by magic the timeout issue is resolved.

To change the time out setting do the following :

/installedApps//News.ear/qkr.lw.war/WEB-INF/pages/js/config.js

Find this section, (Line 450), that specifies some timeout values,
including one for upload that is set to 1200 sec (20 minutes):

timeout: {
request: 60,
update: 200,
upload: 1200,
retrieveFiles: 100,
userSearch: 200,
userTypeahead: 10
},

Raise the upload value from 1200 to what is needed to complete the large file upload on your connection speed and save the file. Then restart the News application to make the change effective. This file should be changed on the primary Connections node if you have more than one and sync the changes around the other nodes.

The Collaboration Diner – an Introduction

Anyone that follows me on Twitter will have seen that this week has been rather dominated by a single topic, The Collaboration Diner, and was brought to you by the hashtag #cbdiner 😉

So I hear you cry, what is The Collaboration Diner?

Many of you, especially those in North America, will be aware of a rather famous 1942 painting by Edward Hopper known as ‘Nighthawks‘:

Nighthawks

Painted soon after the attack at Pearl Harbour, the painting is thought to detail the alienation felt by those in a strange city, and the interaction, consolation and prospective relationships that could be found within the diners that were scattered on street corners throughout New York and other cities.  Diner customers could ‘network’ with the few others in the physical location they inhabited.

In 2003, Wired magazine commissioned comic artist Josh Ellingson to bring the diner situation up to date in the face of the emergence of free wi-fi, ubiquitous mobile devices and laptops:

Once again, the diner or coffee shop had become the place where relaxation and re-connecting could be combined, but this time connections were as likely to be with those hundreds or thousands of miles away.  In 2003, it was likely that this would have been via a relatively small group of friends or colleagues that the individual was in regular contact with.

Now bring the situation up to the modern day. Social and Mobile dominate. Almost every individual carries at least a mobile phone, most a smartphone and many more than one device. Multiple social networks are reachable from these devices, personal, professional and organisational sites provide a constant connection to friends, family, colleagues, customers and partners. Business is as likely to be carried out in a diner in a strange city as at one’s own desk.

However, the diner is still a useful metaphor for the  meeting place, for the clash of cultures, the possibility of accidents and incidents leading to passionate discourse and idea-sparking conversations.

Thus we have seen the birth of The Collaboration Diner brought to you by Collaboration Matters, with its first outing at the UC Expo show in London this past week.

Look out for future posts detailing what was involved, why it was such an innovative concept, and what discussions took place there.  One thing’s for sure, tech trade shows have never seen anything like it!

Learning from competition

Marco Arment, creator of Instapaper, writes on the correct way to deal with competition:

Reacting well to competition requires critical analysis of your own product and its shortcomings, and a complete, open-minded understanding of why people might choose your competitors.

They’re not fanboys. They’re not brainwashed by “marketing”. Your competitors’ customers aren’t passing on your product because they’re stupid or irrational.

They’re choosing your competitors for good reasons, and denying the existence of such good reasons will only ensure that your product never overcomes them.

CompetitionHe goes on to discuss why Microsoft’s recent reaction to the threat of iOS is more constructive than Google’s.

It’s a fascinating reflection, and bears great relevance to the way in which we see some Collaboration and Social Business vendors react.

Customers are not irrational, users are not stupid. If you want them to choose to buy your solution, or even more importantly, to desire to use it, you had better go focus your attention and resources on making yours significantly better than the opposition, not on dissing the opposition or those that buy or use their products!

jaiku-logo

If you can’t beat ’em, join ’em – Jaiku

Yes, I’ve signed up to Jaiku. For those that aren’t aware, internet presence awareness tools such as Twitter and Jaiku have been around for about 6-9 months now, providing a means to tell others on the ‘net what you’re up to, thinking, involved in etc, either via a web browser or your mobile phone. You can also sign up to view other peoples messages (“Tweets” in Twitters terminology) so you can keep track of others too.