A compelling new multinational insurance ESN case study

It’s always good to read a successful customer reference story, particularly when the organisation’s culture and productivity has truly been revolutionised by deploying a new internal community.  This is definitely the case with this new case study, featuring UNIQA Insurance Group. Based in Vienna, UNIQA have grown incredibly quickly over the past decade, particularly via a […]

Document management

Document management in online communities

One of the key differentiators between the community solutions developed by Jive Software and those from IBM and Microsoft (talking Sharepoint rather than Yammer) is the relative lack of focus on the requirement for document management. That’s not to say that Jive platforms do not allow the sharing and management of documents – far from it – […]

Twitter timeline zero

Over the years, my Twitter followed list had become somewhat cluttered… Just over 4,000 accounts – the usual mixture of friends, family, colleagues, partners, thought leaders, brands and celebrities.  I’d had a few occasional cleanups, but put it this way, it was becoming difficult to see the wood for the trees.  The signal to noise ratio […]

State of Community Management 2015

The State of Community Management 2015

In my line of work as a collaboration and community strategist, one of the key milestones each year is the early summer publication of the State of Community Management report by the The Community Roundtable group.  It tends to provide accurate measurement of the progress of online communities within organisations around the world, as well […]

Empty Office

Digitally-positive UK workforce let down by workplace tech

Fujitsu today published a study revealing a lack of digital services being provided by UK employers to their work force. In the Fujitsu report, ‘Digital Inside Out‘, 73% of employees stated that digital is vital to the future success of their organisation, despite only 45% of employees feeling they are provided with access to the […]

Flags of Europe

Is Europe leading the way on Social Business?

Dion Hinchcliffe certainly thinks so: [I]t’s not lost on practitioners these days that many of the largest and most committed efforts with social business are now in Europe. The approach to IT in general in the region is certainly more pragmatic, yet it’s also clear that the evolution of the future of work and the […]

Slack usage chart

Slack hits half a million daily users in its first year

Slack turns one year old today. In its short but fascinating history, the startup has managed the remarkable feat of actually getting people excited about enterprise communication software. The company has more than 500,000 daily active users, and it’s adding tens of thousands more every each week. “That’s our primary metric,” founder and CEO Stewart […]

New Clues!

The Clue Train is back!

For many in this industry, The Clue Train Manifesto was a seminal work in the evolution of the internet, and in many ways forecast the development of social media and social business. As I noted in my Social Connections session in Stockholm, it’s incredible both how prescient the site was (written back in 1999), and also […]

Top 25

The Top 25 Global Social Business Leaders

Social business is about much more than social media. A social business is an organisation whose culture and practices encourage networks of people—employees, partners, customers and others—to create business value, and, ultimately, increase revenue and profits. So who are the exceptional talents building today’s social businesses and what can we learn from them? The Economist […]

Communication patterns around the world

Taken from Richard D Lewis’ excellent book, ‘When Cultures Collide‘ (originally published in 1996, updated in 2005), this insightful graphic summarises the author’s understanding of how different nationalities and cultures might communicate during a sales/purchase process: Gus Lubin writes in Business Insider: You can’t expect negotiations with French to be like negotations with Americans, and the […]

Effective culture

An effective culture, as James Heskett has shown, can account for a 20%-30% performance differential when compared with “culturally unremarkable” competitors. — Robert Plant, Associate Professor at the School of Business Administration, University of Miami More >

The new IBM Sametime widgets for IBM Connections are now available

I posted last week that new Sametime integration had been announced for IBM Connections, in the form of Meetings and Chat Room widgets.  However, at the time they had not yet been released. Well, good news! They are now available for download from the IBM Collaboration Solutions Catalog: IBM Sametime Meeting Rooms Widget for IBM […]

IBM Connections Touchpoint: on-boarding for new users

A new project from the IBM Labs – IBM Connections Touchpoint… The IBM Connections Touchpoint provides an interactive user experience that can be used for a wide variety of end user touchpoint scenarios, such as new user profile creation, community and network contact recommendations, organization polling and more, driving user engagement and increasing the business […]

Reviving Social Business adoption

A topic close to my heart… Dennis Pearce of Information Week: The last piece of the puzzle is how to turn a theoretical model like this into a practical analysis tool to help guide your adoption strategy. The first step we took at my company was to simplify the model to get a more focused […]

A sweet combo – SugarCRM and IBM Connections

You may have seen from the social networks that I am once again in New York City this week. As well as seeing a very important customer, I’m spending three days at SugarCon, the annual conference run by SugarCRM. Today is the partner day – the equivalent of BP Development Day at IBM Connect for […]

Sandy Carter: Social Business lessons for Education

Many of you will have seen IBM’s Sandy Carter presenting her Social Business Coffee Break series of videos on YouTube.  The series provides a good run through of Social Business concepts and case studies in the form of short sharp presentations that can be easily viewed whilst enjoying a beverage of your choice.  If you […]

Make your mind up… (Community platforms)

I appreciate the willingness of so many IBMers to be social and collaborate with those outside the organisation. I love the way that they will go beyond the call of duty and step in to help with issues or discussions.  I adore that so many are willing to find information and share it privately or […]