Jive

It’s time to Chime!

April 29, 2015
Jive Chime logo

After many months of following the progress of Jive Chime, first as a partner and prospective customer, and then as a member of the Jive team, it’s exciting to be helping to get the word out about a brand spanking new social communication product!

Jive Chime logo

So what is Jive Chime?

Jive Chime is a messaging app that lets you quickly and securely connect with teammates on the go, to get the answers you need, when you need them.

Nothing revolutionary there I hear you say?  We already have (insert the name of your favourite tool here… Lync/Sametime/Jabber/Slack/HipChat/WhatsApp etc), why do we need something else?

What you’d be missing is just how light-weight, fast and dynamic the Chime service is to use:
Jive Chime One-sheeter InfographicThink of it as light-weight mobile and desktop messaging, with all the features you’d imagine – push notifications, 1:1 and group (public and private) chats, ability to name conversations, a vast palette of emojis, support for sending images, sync of conversation status across all devices, secure encryption, apps for iOS/Android/Mac and Windows etc etc.  It is beautiful to look and super easy to pick up and use for the first time.

chime-hero-lg

So far so good, yes?

But what’s the compelling reason for using Chime, I hear you ask?

Well for me there’s three significant points I’d pick out:

  1. Jive Chime is free to use for individuals and companies.
  2. Any users that register using your company’s email domain automatically get networked. This makes it super easy to get your company network up and running, and connected to your colleagues.
  3. If you need more control, there’s a plan for you. Just $2 per user per month enables users to be managed from a centralised console, plus the ability for administrators to create/edit/deactivate users and to populate and edit profile fields.  Therefore if you get great adoption of Chime (as we’re sure you will) across a department or location, then you can just move quickly and easily to a larger deployment with all the access and control you’d expect.

That sounds awesome, how do I get started?

Sign up at jivechime.com and download the apps today!

But hey Stuart, we know you’ve been a big fan of Sametime and Slack in the past, how does it really stack up?

I think it’s a stonking v1.0 release, that represents a truly enjoyable and flexible communication network.  It’s free to use, has an incredibly low barrier to entry – sign up, download the app, invite your colleagues, you’re done!

We’ve been using Chime internally as our primary communications channel since before I joined, and over 1 million messages have been sent.  It really does fulfil the IM and group communication needs of a small to medium-sized business incredibly well.

I would be the first to admit there’s a few features that I cannot wait to be added (editing of previous messages being one, an iPad native UI another), but the key features are all there, and are implemented in a very very sweet way.  Jive Software have more than a decade of experience helping businesses develop and enhance their collaborative cultures, and Chime is just the latest product to demonstrate that experience and thinking – this time in a way that means entire organisations can be up and running in a matter of hours.

What have you got to lose? It’s free to use, after all!

Give it a try, and let me know how you get on!

Social Business

Digitally-positive UK workforce let down by workplace tech

March 12, 2015
Empty Office

Fujitsu today published a study revealing a lack of digital services being provided by UK employers to their work force.

In the Fujitsu report, ‘Digital Inside Out‘, 73% of employees stated that digital is vital to the future success of their organisation, despite only 45% of employees feeling they are provided with access to the technology services and applications they need to do their job sufficiently.

A 29% of the working population admitted that their ability to do their job is being hindered due to poor digital services.

Michael Keegan, CEO at Fujitsu UK & Ireland, said: “Today’s employees are well informed and understand the benefits digital can bring to them in the workplace.”

The benefits digital brings to an organisation, and to the people working within it, were made clear by the employees surveyed.

Main advantages pointed by the respondents included the ability to work remotely (57%), real time access to information (50%) and time-saving (46%).

More >

Misc

Nasdaq Top 10 – 1999 and now…

March 7, 2015
Nasdaq

Nasdaq 1999 to 2015

Some observations:

  1. The almost unbelievable resurgence of Apple is probably the biggest story.
  2. Microsoft and Intel have both lost almost 50% of their value over the past 15 years.
  3. The appearance and stellar growth of Google, Amazon and Facebook.
  4. You’ve gotta think that the acquisition of Sun Microsystems in 2009 wasn’t their greatest move (though the fact that the acquisition only cost $5.6bn when the organisation was worth $117bn 10 years earlier suggests that the decline was well underway).
  5. IBM doesn’t appear in either list. Doh, IBM isn’t on the Nasdaq. Thanks Per!
Announcements, IBM, Jive

Time to learn a new dance…

March 6, 2015
Modern jive sketch

I love my job.

Seriously. I know that’s a cliché, but honestly, I love what I do.

Since early 2008 when I started Collaboration Matters (which morphed into Social 365 back in 2012), I’ve been privileged to have the opportunity to consult for some of the most insightful and forward-looking organisations around the globe.  7 straight years of helping companies improve the productivity of their workforces through using social technologies; working with not-for-profit agencies developing online communities (the real meaning of ‘social enterprise’); assisting 600-year old publishing houses to develop internal communications strategies that will take them forward into the next decade or more.

With these projects and many many more besides, I have been lucky enough to have almost constant work to take on, plenty of challenges to get my teeth into, and to be blunt, to continue to put food on my family’s table.  That’s not to mention the opportunity to blog, to podcast and even to start a user group that has now met in 8 different countries over the past 4 years.

From Collaboration to Enterprise2.0, through Social Business and ESNs, then onto Working Out Loud and Digital Transformation, the terminology may have changed in those 7 years, but here in 2015 I believe even more strongly in the value of these technologies and approaches to make a real impact on working practices and to help change organisational culture for the better.

I love doing my own thing, feeling as though there are no boundaries to what can be achieved through my own energy, drive and commitment.

So all that said… I’m giving it up.

Jive Software logoI am delighted to announce that later this month I will be joining Jive Software as a Senior Strategy Consultant in their Customer Success organisation.

If you’d have asked me 6 months ago whether I’d give up my company to go permanent again, I’d have said ‘no way!’, at least not for the foreseeable future.

However, there have been a few nudges along the way that have convinced me that this is the right next step in my career…

Firstly, at one of my most recent engagements, I’ve had the amazing opportunity to review and analyse more than 30 different platforms in order to create a short list for their procurement process, and then to take those solutions through to final selection.  There is no doubt in my mind (both objectively and subjectively) that Jiven emerged as by far the strongest offering in this marketplace.  Whilst the analysts might squabble about the final order of their leaders, they unanimously view Jive Software as one of the strongest and most focused vendors in this space. My own personal experience in past customer engagements, and again during this selection process, leave me with no doubt that this is almost certainly the most rounded offering out there, and if there are any weaknesses at all, that Jive Software are driven to resolve them at the first opportunity. In addition, rather than having one offering to fit all organisational scenarios,  I love Jive’s approach of having packaged solutions for internal and external communities, plus their focus on different work types and on new solutions for those organisations that need lighter and more mobile-driven apps.

Secondly, I’ve been hugely impressed by everyone I have met in the months since I was first approached.  Every single individual has been focused, insightful, passionate about their roles and hugely pumped up about the future of the company.  One review of the organisation on GlassDoor said the following:

Jive has flipped the typical corporate ratio of top performers to mediocre performers on its head. At most companies 90% of the workforce has middle of the road performance with 10% being top performers. Jive is just the opposite. 90% of the staff are top performers and 10% are middle of the road. This is truly the most competent and highly skilled group of colleagues I have ever worked with. It makes it a pleasure to come to work.

I’ve been honoured to work with some fantastically talented colleagues over the years, but I am genuinely excited to be joining my new team.

Thirdly, moving to Jive does not undermine the friendships I have built in the wonderfully unique Lotus/ICS community. I consider so many people in the community to be my very best friends in the world, and I will stay in touch with you however and whenever I can. However, this is the right time for me to take a different path, to switch gears, and to embark on a new adventure with an organisation that is 100% focused on making the social collaboration ideal a reality.

So, in summary, you’ll probably have realised that I am really pumped up and excited by this opportunity at Jive. It just feels that the environment, the timing and the role is right.  I have no doubt that I’ll miss some of what I have now, but boy, I can’t wait to see what else is out there!

Social Business

Is Europe leading the way on Social Business?

February 16, 2015
Flags of Europe

Dion Hinchcliffe certainly thinks so:

[I]t’s not lost on practitioners these days that many of the largest and most committed efforts with social business are now in Europe. The approach to IT in general in the region is certainly more pragmatic, yet it’s also clear that the evolution of the future of work and the new digital workplace is one the minds of just about everyone around the world right now.

So, is social business the leading model for operating our organizations yet? Perhaps not quite, but it is certainly gaining ground and these are some of the leading examples in top organizations today.

In this excellent piece for ZDNet, Dion lists seven major European organisations that are demonstrating  leadership in this space:

  • Bosch (IBM Connections)
  • BNP Paribas Cardif (Not Revealed) 1I believe this is also IBM Connections
  • Michelin Group (BlueKiwi)
  • SIKA (IBM Connections)
  • Bayer Material Sciences (IBM Connections)
  • Continental AG (IBM Connections)
  • Firmenich (Jive)

I tend to agree, the best case studies I’ve seen in the past 2 years have been European in origin. Not exclusively of course, but there certainly seems to be a theme.

Is this due to the cultural makeup of European businesses, or just coincidence? Can you suggest some US-based organisations undertaking similarly-sized social business projects that would fit into this group?  I’d love to hear from you…

   [ + ]

1. I believe this is also IBM Connections
Future of Work, Social Business

Using random meet-ups to build relationships and strengthen company culture

February 16, 2015
Coffee Time

I love this idea…

One initiative we’re trying at the moment is CoffeeTime. CoffeeTime is an app, created in less than a day by Daniel, one of our developers. It works by pairing people up randomly, to meet and greet each other, often with someone you may not normally interact with. It doesn’t matter what level in the org chart, or role each person plays. Anyone can be matched up for a 30-minute chat (though people can choose to opt-out, of course). It aims to encourage the cross-team communication and serendipitous learning which otherwise happens naturally when co-workers share an office.

At its heart is the idea that the most important things to learn are often those you didn’t even know you needed to. By making more connections with the people you work with, it increases the likelihood that you’ll have access to someone who can help you further down the line. Maybe that person is having a similar problem or has experienced it before and can point you in the right direction. Or maybe you just end up making a new friend!

CoffeeTime visual

Either way, once a week CoffeeTime runs and you’re matched up with someone else in the organization. Each of you receives an email telling you who that person is. You then take it from there and arrange to meet in person or over a Hangout, to eat lunch or just chat.

The folks at Fog Creek who invented the CoffeeTime app have now open-sourced it and so you can try the concept out in your organisation.

I believe that any digital  transformation project needs to embrace and enable face-to-face as well as online relationships. I therefore think that this model has real potential in breaking down barriers, developing stronger cross-departmental ties and reinforcing an open and informal culture of collaboration.

What do you think? Would you consider running a similar app at your organisation?

Events, IBM

The official IBM ConnectED 2015 OGS session video

February 13, 2015
Jeff Schick on stage at IBM ConenctED 2015

We’ve had the bootleg, now here’s the real McCoy…  

Jeff Schick introduces the IBM ConnectED 2015 opening general session, featuring Scott Souder and Luis Benitez:

From January 25-28, 2015 IBM hosted ConnectED. During the conference, digital experience customers and the business partner community heard the latest in successful business strategies and use cases, solution roadmaps, and participated in valuable sessions covering best practices in Cloud, Mobile and Social.

On Monday, January 26, the conference started with the Opening General Session. Some highlights included opening remarks from IBM General Manager Jeff Schick, an IBM Verse demo from Senior Product Manager Scott Souder, an IBM Connections demo from Senior Product Manager Luis Benitez, and several customer success stories.

Sadly guest speaker Philippe Petit is not included in the recording

Timings are approximately as follows:

01:26 Jeff Schick Intro & Agenda
03:52 2014 A year of Big Bets – The year in review
05:34 Notes 25years, IBM Verse
09:17 Gary Dolsen – IBM Digital Experience: Cloud, Mobile & Persuasive content
14:27 Scott Souder – IBM Verse Demo
34:48 Jeff Schick – What’s coming – IBM Verse, IBM Connections, IBM Bluemix
37:40 Luis Benitez – IBM Connections Next Demo
48:25 Jeff Schick – Summarizing
50:08 Rob & Nicole – Digital Experience tool – Demo
1:02:00 Gary – Summarizing the previous demo
1:03:30 Jeff Schick finishing

Enjoy!

So glad this was recorded – I had my doubts for a while there!

Slack, Social Business

Slack hits half a million daily users in its first year

February 13, 2015
Slack usage chart

Slack turns one year old today. In its short but fascinating history, the startup has managed the remarkable feat of actually getting people excited about enterprise communication software. The company has more than 500,000 daily active users, and it’s adding tens of thousands more every each week.

“That’s our primary metric,” founder and CEO Stewart Butterfield tells Quartz. “If you’re not using Slack every single day, you’re not really using it.”

The chart above shows the peak number of daily active users every week in the last year. Minus the big drop off around the holidays, the company has been quickly gaining steam since August—around the time Wired published a big profile. Slack relies primarily on word-of-mouth marketing, helping keep costs low.

Impressive stats, and I really like the metric that they have chosen to represent their growth.  Not ‘registered users’ or ‘organisation domains represented’ but real users that are actually using the platform as it is intended to be used. 1And given Slack is not traditional enterprise software, they’re not indicating licences bundled with renewals for other products either

I access Slack from my Mac and multiple mobile devices every single day, using it for the team that runs Social Connections, plus multiple other communities.  I have to say, no other tool I’ve used in the past year has had such a dramatic impact on my own personal productivity.  As I mentioned in my IBMConnectED post, I’m surprised that IBM hasn’t tried to counter the rise of Slack in any direct way.

However, other enterprise vendors have taken this on, and whilst I can see Slack continuing its impressive rise, it will be interesting to see how that chart continues over the next 6-12 months.

   [ + ]

1. And given Slack is not traditional enterprise software, they’re not indicating licences bundled with renewals for other products either
IBM

My favourite people

February 12, 2015
Oli Heinz

I adore this montage from ‪IBMConnectED 2015‬! So many awesome friends and colleagues.

Thanks to Oliver Heinz for taking such great photos and to Panagenda for sharing.

IBMConnectED Montage

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